I assumed I was going to receive bins to move, and after calling to check on that, the rep accused me of "putting words in his mouth" and said "well at this point you need to find and pack boxes for your move tomorrow and you can't cancel or we will have to charge you". Dumbo movers used to be the absolute best, but I recently moved with them in Sept of '21 and the experience from the boxes to the actual move was horrendous. Spare yourself having your personal items destroyed and months of arguing with despicable people, hire literally ANYONE else.Īs I write this review, I'm shocked and upset that it's come to this. Some of the rudest individuals I have ever come into contact with, and that's saying A LOT. Terrible service, even worse customer service. Because my items had been stored for several months between moves, Dumbo's own movers who moved my furniture into my new apartment said they were shocked at how poorly Dumbo treated my items. Not to mention they didn't offer me insurance until after my items were moved. They offered me a few hundred dollars to resolve over $7,000 in destroyed furniture. When my items came back to me broken, their customer service could not have cared less or been ruder. When I tried to wrap them myself, their movers yelled at me and unwrapped my items. They refused to wrap my furniture, breaking thousands of dollars worth of my items. I never write reviews but I wish someone had given me this warning before I hired Dumbo. I never want someone to have the experience my family went through.ĭO NOT HIRE. I have video documentation of all the above. IT IS SIMPLY NOT WORTH IT IF ANYTHING GOES WRONG THEY WILL THROW YOU DIRECTLY UNDER THE BUS! I WOULD NEVER ADVISE SOMEONE TO USE DUMBO. When packing my furniture they put tape directly on all my things now I have duct tape glued to all my furniture! When I tried calling for customer service they didn't care and simply told me to deal with it.ĩ. They left after the move with their moving equipment in my house making a huge inconvenience for me and my family. THEY LEFT MY STUFF IN THE STREET UNATTENDED! They apparently had somewhere more important to be during the move!ħ. I had a very small move and it took them over 13 hours to complete since the movers didn't want to work!Ħ. They delivered on my Friday night (my sabbath) when we agreed in contract not to.Ħ.
#DUMBO MOVERS DRIVER#
I WAS BULLIED VIA HARRASMENT TEXTS AND CALLS from Matt and Vlad from management and the driver any time i brought up a concern.ĥ. (They are supposed to set it up according to the contract).Ĥ. Why would Dumbo hire inexperienced movers?ĭumbo decided to leave before setting up the beds and children cribs. (They told me it was the movers first week on the job) The movers scratched and damaged my furniture. (All after my stuff was already on the truck).Ģ. They kept adding hidden fees that added to well over TWO THOUSAND DOLLARS.
They are more expensive then any other movers i chose them thinking at least I would get good service.ġ.
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